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FAQ's

 Columbus Studio - FAQ's



Weather

What Do You Do, If It's Raining?

Weather plays a huge part in what we do. To make sure your home will look it's best we will not photograph if it's raining outside. cloudy days are ok to still shoot on, but we are always happy to reschedule with you if you prefer a sunny day.


If It's Raining Can We Do Interiors Only, And Exteriors Another Day?

If you want to split-up a shoot and do interiors one day and exteriors another day the first shoot is billed as a full shoot and the exteriors are billed as a separate "exteriors only" shoot.


Will You Photoshop The Skies If It's Cloudy?

We will photoshop in blue skies on 2 photos for free on a cloudy day. 


Scheduling

How Do I Schedule A Shoot?

All shoots must be scheduled online through our booking tool. We no longer schedule Photo Shoots via eMail, text or call. You can visit our BOOK US page. 


What Do I Do If I Want To Reschedule Or Cancel A Shoot? 

When you book online, you will receive an eMail with Invoice & details. Inside, there will be a link to our Online Appointment Manger, that will allow you to modify, reschedule or cancel the shoot. If you successfully reschedule your shoot, you will receive another confirmation eMail acknowledgment with new confirmation number.


I Just Got To The home, And It's Not Ready. Can I Reschedule Last Minute?

We completely understand the nature of how last minute real estate can be, and it's often difficult to get the home photo ready so quickly. Because of this you can reschedule up to 8 hours before the scheduled shoot time. If you need to reschedule later than that or the home is not ready to be photographed when we arrive, then you will be billed $90.


Photo Shoots

How Do I Best Prepare For A Photo Shoot?

Preparing for a shoot can be overwhelming, and time consuming. To help you and the home owner focus on the areas that are most crucial to photos we've created a HOW TO PREP GUIDE that you can view & send to your clients CLICK HERE


Does Someone Need To Be Present?

No. unless the need to be. Home Owners generally get in the way and make the appointment longer.


Will You Move Things Or Pickup If The Room Isn't Ready?

While we work very hard to make sure the photos look the best, we can't clean up after the home owners. If a chair or item needs moved to get a better photo we will happily do that, but if a room is cluttered or dirty we cannot move all the items or wait for someone else to do that. 


Should I Hire A Stager?

  • Yes, Home Stagers can offer many services to help with your listing.
  • Furniture re-arrangement
  • Organizing Extras Items
  •  New Furniture Ideas
  • Currently we don't offer any staging services but we will be adding this service in near future.
  • Ask us about Virtual Staging solutions.


What To Expect Before The Photographer Arrives?

  • Turn on all Lights – ALL OF THEM
  • Remove any clutter
  • Clean Up
  • Meet Photographer


How Many Photos Will You Deliver?

This varies based not just on the size of the home, but on the level of detail in the home. We shoot each and every house in a way that best highlights that individual home without a specific number of photos in mind. Typically that number falls between 25 & 30 for smaller less detailed homes and can be as high as 40~50 for larger estates with intricate details.


What If I Need More Photos Than I Ordered?

YES. You can definitely upgrade your package. Visit our PRICING page for more info.


What Is The Turnaround Time?

  • Photos: 2 Business Days
  • Virtual Staging 2-3 Business Days
  • Rush service is available upon request.


Travel

Do You Travel Outside Of Columbus?

Yes, we will, but there are travel fees for anything outside the greater Columbus area. 


Are There Travel Fees?

Yes, visit our SERVICE AREA page for more info. 


How Do You Handle Weather And Scheduling On A Shoot Out Of Town.

For out of town shoots. If the weather shows greater than a 40% chance of rain we will automatically reschedule and try to fit you in the next available open slot. 


MISC

If I'm Representing A Builder, Can They Use The Photos

While, we want the builder to use the photos, he (or she) will need to purchase a use license from us. The photos can only be used to sell the home, and for portfolio marketing by the real estate agent. Likewise if a builder buys a license, the realtor will need to purchase a license to market the home for sale.


What's Licensing? Don't I Own The Photos?

In short, no. But, licensing can be a bit of a complicated matter. To break it down - Photos are 'intellectual property' which falls into the same category as music, and it's always owned by the artist.  If you buy a CD or MP3 of a song, you have licensed that music for home use. If your friend wants to do the same, he also buys the song from the artist. Every person that wants that song has to buy it. It's the same for photos. Every business that wants to use the photos to promote themselves has to buy a license from the photographer who took that photo. 



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